Who’s Doing What?

Who’s Doing What?

Tell me if this sounds familiar:

How did THAT happen?
Why didn’t John hand that off to Mary?
Who was supposed to take care of it?
What’s our project status?

Inadequate internal communication and coordination can undermine your Company’s productivity, client satisfaction, and business growth. Many Companies are not aware of how much chaos actually fills their business day; sometimes every day feels like a fire-drill. If these types of situations become the norm rather than the exception, changes must be made.

Business Owners, of course, want their Companies to run like a well-oiled machine. The truth is that many companies—and the people who own or manage them—simply do not know how to address these issues. When mistakes are made, due dates are missed, and morale is in the gutter, stress levels rise and people are caught wondering, “Who do we fire?”

But ensuring your Company operates efficiently, with effective communication from top to bottom, does not happen overnight. It takes an organized effort in which everyone is kept in the loop. “Who’s doing what” should not be a question asked.

Here are (3) three important tips that can help to ensure that your Company runs smoothly without conflict and chaos:

Communication is Key

The flow of work in and out of a Company’s many different Departments is facilitated by good communication at all stages and levels. If Department A isn’t in conversation with Department B, how can Department C function? A Communications Policy that details individual and departmental responsibilities and purviews will keep people from asking, “Who does what?” Regularly scheduled meetings, internal memos, and a clearly delineated chain of command can help to make certain that everyone is on the same page. Communication is also the key to building strong relationships and a solid team atmosphere, which contributes to improved productivity and employee morale. Your Communications Policy must fit the Company Culture, too.

Training is Mandatory

All Employee Onboarding must have the training element in order for New Hires to be successful from get-go. More, it is essential to continue training exercises over time so that employees are improving skills necessary to advance in their job. The importance of cross-training employees cannot be emphasized enough. Cross-training allows employees be well-equipped with the additional skills to perform another person’s job, if needed, while providing Managers and Business Owners with the peace of mind that no work is left by the wayside. In these instances, the question of “Who does what?” is answered with “The next person up.”

Supervision is Essential

Most employees perform better when a Supervisor shows support and encourages staff to succeed. To have a proactive Supervisor offering consistent feedback is critical to a high-functioning team. The Supervisor anchors the Department and is the conduit to other Departments, always aware of project statuses and able to respond to potential challenges. Regardless of the Company’s size, Business Owners should create chains of command so that employees are never so far removed from the person best able to answer their questions and provide guidance when needed.

Communication, Training, and Supervision are (3) three essential components of a well-operated Company. Without one, the question, “Who does what?” becomes the reality of everyone’s workday. It is never too late to improve in these areas so that your Company gets the most of employees and achieves its potential.

Additional Reading:

Back to Basics – Onboarding Effectively

5 Tips for More Effective Training for Your Employees



For further discussion or comments, please contact Gail L. Trugman Nikol, President Unique Business Solutions, gail@ubsassociates.com or call (516) 935-5641.

By admin March 21, 2017