Type of Company: CPA firm
Issue: Lack of documentation for month end billing process procedure
Solution/Benefit: Documentation manual that is a valuable asset in the future, preserving the company’s business knowledge.
Type of Company: Manufacturer
Issue: Needed employee manual to document our procedures in various departments of the company
Solution/Benefit: Operations manual with detailed instructions, from employees who enjoyed the process of sharing his or her knowledge.
Type of Company: Court Reporting
Issue: Thought we were organized. Realized vulnerability.
Solution/Benefit: Workflow charts that allowed untrained worker to complete tasks efficiently and without supervision.