Type of Company: Government
Situation: Payroll performs tasks bi-weekly for 6,000 people, multiple unions, various entities – only (5) five staff including a manager with 26 years in the position.
Objective: Capture the Process and all tasks performed by the Payroll Team; consistency and accuracy important
Action: Work closely with each team member to audit and capture the individual processes; gather the workflow or each process and create a step-by-step process document that is easy to follow.
Results: Produced documentation accurately captured the method and effectively allowed employees from different divisions and different locations to standardize the process.
Type of Company: Design
Issue: Procedure manuals that were inefficient or non-existent.
Solution/Benefit: A tool to cut our training time and effort in half.
Type of Company: Food Manufacturer
Issue: Needed to document customer service and credit checking processes
Solution/Benefit: Documentation project; suggestions for better business practices after examining current procedures.