The Case For Keeping Employees in the Loop

“Did you hear that they’re restructuring the department?”   “Someone told me that they’re thinking of selling the company.”   “The word in my department is that there is talk of a merger. What do you think that means for our jobs?” Uncertainty. Rumors. Gossip. None are good for employee morale and confidence. At best […]

October 22, 2019

Talking Trash About Your Company on Social Media

Remember the good old days? You know, that time when disgruntled employees and clients might feel the need to vent about your company but would do so on a “personal” level, in the confines of a conference room — during a private phone call or even in an email. Yes, prior to the social media […]

October 8, 2019

How to Run An Efficient Meeting

Spoken and unspoken thoughts from the conference room: “Where’s Ted? Wasn’t this meeting called for 1 PM?” (Question posed at 1:20 PM) “Why is Carol monopolizing the meeting; she keeps saying the same thing over and over?” “We have these weekly meetings and no one ever comes prepared.” ____ Have you ever had these thoughts? […]

September 24, 2019

Back to Business: Keeping Motivation High

It’s tough, isn’t it? Summer is done and we’re now involved in the final push to get through the fourth quarter and end the year on a high note. Somehow it’s always easier to be energetic and motivated when the sun is shining, the days are long and there could even be some vacation plans […]

September 17, 2019

Are Your Employees Accountable? (Why Not?)

Lack of accountability in the workplace is a very serious concern for many of the business owners I know. With not a small degree of stress, they cite specific examples of when their employees (some in key positions) have dropped the ball, causing, in quite a few instances, serious repercussions. The main problem seems to […]

September 10, 2019

How to Recover From a Mistake

Well, you know that old saying — “stuff happens!” (I tried to keep it clean!) Experienced business owners know that mistakes will occur and they also know it is how these mistakes are handled that makes all the difference in the world. Here are (3) three things you can do to help you bounce back […]

August 20, 2019

Employee Attrition — What it Can Do to Your Firm

Business owners know that a high rate of employee attrition can be seriously detrimental to their firm, and recognize that although turnover is inevitable, an increase in resignations will indicate a need to investigate the causes and develop action steps to stem the tide. It’s always wise to face the situation head-on and not ignore […]

July 9, 2019

Is an Annual Review Enough?

>  A physical exam. >  Replacing the batteries in your smoke detector. >  Doing your taxes. >  A really thorough Spring-cleaning. While it may be sufficient to undertake these various things once a year, a performance review that is done annually is an out-of-date practice and less than an optimal way for business owners to […]

June 4, 2019

How to Identify NEW LEADERS in Your Organization

When I speak with a client about how they go about identifying future leaders in their company, I am often met with some discomfort and concern. They agree about the importance of “grooming” new leaders yet they usually have no system in place to uncover whom these future leaders might be. Does this sound familiar? […]

May 7, 2019

Do You Know What Susan Knows?

As a Business Owner, you are responsible for the direction and growth of your company, as well as establishing the systems and procedures that will keep it operating smoothly, in order to ensure your ongoing success and profitability. You must also be confident that your staff “knows what they are doing,” operates at peak efficiency, […]

April 2, 2019