“Who Does What” Can Mean the Difference Between a Good Year or a Bad Year. Plan Now!

“Who Does What” Can Mean the Difference Between a Good Year or a Bad Year. Plan Now!

When you’re the proverbial “chief, cook and bottle washer” in a small company you fully understand “who does what” because you are the “who” and you do all of the “what”. Finance? Sure. Marketing? That too. Throw in Office Maintenance, Operations and Administrative and you get the idea – you do everything. But once you begin to add staff the situation can get a little more complicated, especially if there isn’t a Hiring Plan, Job Descriptions or any of the other tools that aid in Onboarding.

It’s at the point when you have employees that the lines of demarcation and the “who does what” can get a bit murky. And the truth is that when people aren’t 100% certain about the tasks and responsibilities that come with their position, they will not be able to function at their optimum level. They can’t provide you with what you need to be successful and have an outstanding year! Make no mistake about it, low or non-performing employees will impact your bottom-line, reflecting the year-end profitability. It’s sad because this situation can be avoided. Here’s how:

  1. Make certain that you have Job Descriptions and the more detailed the better. Job Descriptions ensure that your employees have the information about what they are expected to do. Whether or not they do it skillfully is partially up to you, but the Job Description is the foundation on which the rest will follow (i.e. training, processes and procedures, etc.)
  2. Companies grow and morph; flexibility is key. It’s wise to review your Job Descriptions and staffing on a periodic basis so that there are no performance gaps associated with revised job functions. Addressing this situation BEFORE it spirals is most important for company stability.
  3. It’s terrific that your employee might know what they are supposed to do but do they truly understand how they should be doing it? Detailing the processes, procedures and tasks and then providing the requisite training will ensure that they are executing the responsibilities of their job in the manner it should be done.

It seems reasonable, doesn’t it, because when there is uncertainty about “who does what” the following can occur:

  • The task may not get done at all because an employee might think that someone else is handling it!
  • The esprit de corps in the company can become undermined because some employees might feel that they are carrying the ball for everyone and the rest of the staff are not doing their share of the work.
  • Employees might begin to undertake some tasks for which they are not well trained…or even trained at all. I applaud the effort, but the results are never good for the employee AND the company.

In a great year your company will run like a well-oiled machine with all of the departments and employees working in sync, but it doesn’t happen by itself. It takes work and planning; now is the time to get ready for 2015 so that you can hit the ground running when we turn the page in the calendar.

From the September 2014 Unique Business Solutions Newsletter


For further discussion or comments, please contact Gail L. Trugman Nikol, President Unique Business Solutions, gail@ubsassociates.com or call (516) 935-5641.

September 9, 2014