One of the hallmarks of high-performing Companies is the effectiveness of their interoffice communications.
Effective interoffice communications benefits a company in a variety of ways, including better conflict resolution, increased employee commitment, and an enhanced feeling of community. The companies with the very best interoffice communications maintain a culture and practice of positive communications between Managers as well as between Managers and their staff. It’s not surprising that an environment in which people are communicating effectively trickles down to employees and the manner in which they communicate with each other.
Effective interoffice communications does not happen by itself. Senior management must support the efforts of their Managers and employees alike.
Here are some action steps that Business Owners can take to improve communications within their companies:
Manager to Manager
Dialogue and transparency are fundamental to good communication between Managers. This is especially true when Managers find themselves at odds with each other, whether due to the actions displayed by their team or disagreement about an issue that impacts the company as a whole.
Managers must feel comfortable when conversing with each other as peers. They should also be able to speak with each other in a non-confrontational, non-defensive manner, not what the situation presents.
Each Manager should be given equal opportunity to present their opinions and, if necessary, an impartial executive can mediate and help the dissenting Managers arrive at a solution.
Once Managers acquire the high-level communication skills that are fundamental to effective interoffice communications, they will be able to better manage their team.
Some individuals may be promoted into a managerial position yet may not possess the communication skills necessary for successful execution of their new role. In this case, Business Owners should enroll Managers into a course that will help them develop these all-important skills.
Good communication skills between Managers and their team will help to enhance employee morale, provide for greater team productivity, and facilitate improved customer service.
In order for this to occur Managers must create an environment that:
Supports open dialogue
Managers must take the time to get to know their employees; most importantly, the strengths and weaknesses their staff brings to their positions. Armed with this information, Managers can better encourage and motivate their team to perform at their maximum productivity.
Additionally, Managers must help employees to understand the importance of their individual roles and how each person contributes to the overall reputation and success of the company as a whole.
By utilizing finely tuned listening skills, Managers will truly “hear” their employees and respond appropriately to what they are trying to communicate.
Bottom-line, effective interoffice communications will help employees to feel more connected and supportive of the company’s mission and can help facilitate increased productivity and corporate growth.