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Archives: Newsletter

How to Identify NEW LEADERS in Your Organization

When I speak with a client about how they go about identifying future leaders in their company, I am often met with some discomfort and concern. They agree about the importance of “grooming” new leaders yet they usually have no system in place to uncover whom these future leaders might be. Does this sound familiar? […]


May 7, 2019

Do You Know What Susan Knows?

As a Business Owner, you are responsible for the direction and growth of your company, as well as establishing the systems and procedures that will keep it operating smoothly, in order to ensure your ongoing success and profitability. You must also be confident that your staff “knows what they are doing,” operates at peak efficiency, […]


April 2, 2019

What to do When Weather is Bad

Have you had enough winter yet? Are you over it? Ready for spring? While climate change has made the weather more severe and unpredictable, some weather-related things are for certain: colder temperatures, harsh winds, some snow, and a strong desire to stay indoors and work from home. Bad weather can cause major headaches for business […]


March 5, 2019

Career Development in a Small Company

An employee’s uncertainty about upward mobility within a company is a serious issue for any company or organization. From the employee perspective, this situation raises the fear of facing a career “dead end.” From the business owner or manager perspective, it hinders the company’s ability to attract the strongest candidates as well as retain the […]


February 5, 2019

The Importance of an Apology

Every business owner knows that mistakes and errors WILL happen, despite the care and diligence taken to ensure that failures do not occur. You can say it’s almost inevitable that at one point or another you will disappoint a client. Making a mistake, however, doesn’t mean that you must suffer devastating consequences. One of the […]


January 8, 2019

Interview: Thinking Of Retiring? Consider Dimming The Lights!

As we get older (and yes we really do), we often say to ourselves, “I can’t retire, I’d be bored silly.”   We can’t imagine how we’d fill the time and the change of routine is also a bit intimidating. I know, because that was exactly what I was thinking when I was “challenged” to retire. […]


December 6, 2018

Subject Matter Experts Can Open Doors

When I was a young girl in grammar school, my mother used to tell me to learn as much as I could. She said, “Learn every subject like it’s your favorite.” That worked for the subjects I was interested in, and I got good grades in those; however, there was so much other instruction that […]


November 1, 2018

Selling: 80/20 Rule – Where Does Your Company Stack Up

What’s the sales environment in your company? Do you follow the 80/20 rule in which 80% of your revenue comes from just 20% of your accounts? Does this make you nervous? (It should!) Many companies that follow this rule encounter very real business risks. Without addressing those risks and taking steps to prevent the fallout, […]


October 2, 2018

Three Reasons Why You Never Stop Selling

How is my business doing? Business Owners must periodically ask themselves this question, and they should look to sales and revenue numbers for the answer. Sales numbers provide a helpful snapshot of what is going on in the business; when the numbers are green, business is good! Although sales is not the only important metric […]


September 1, 2018

Best Practices For Terminating an Employee

Hiring a new employee can be time consuming and challenging. Terminating an employee, however, can be even more so and is generally considered one of the most difficult responsibilities of a Manager. The impact of a termination can reverberate throughout the company and can even undermine important relationships with clients. In order to minimize the […]


August 7, 2018