May I ask you a question? How do things get “done” in your office? Do you have established and well documented processes or is it more a case of “it just gets done.” You’re not alone if this is the case. When pushed, can you (or anyone) outline the action steps that must be taken in order to successfully execute a task? Is there a written document to which an employee can turn if and when there is a question?
If you answered yes to any or all of the above, then I would like to congratulate you! You’re ahead of the game and I dare say, you’re in the minority as well. Many companies cannot answer in the affirmative and trust me, having your procedures and processes documented is much more efficient and cost effective than flying by the seat of your pants. Workflows alone may be what you need or taking a process and detailing the steps.
What can happen if there is no workflow process documentation? That’s easy.
Bottom-line, creating comprehensive workflow process and detailed documentation can help you to sleep at night. Feel confident that:
Summer is slow for many companies. There’s no better time to start than now.
For further discussion or comments, please contact Gail L. Trugman Nikol, President Unique Business Solutions, firstname.lastname@example.org or call (516) 935-5641.