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Category: Training & Productivity

Jun
2
2014
Flying by the Seat of Your (Process) Pants…What’s the Cost?

May I ask you a question?  How do things get “done” in your office? Do you have established and well documented processes or is it more a case of “it just gets done.”  You’re not alone if this is the case.  When pushed, can you (or anyone) outline the action steps that must be taken […]

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By admin June 2, 2014

May
28
2014
When the Left Hand Doesn’t Know What the Right Hand is Doing

I bet you’ve heard this expression before, “the left hand doesn’t know what the right hand is doing.”  It doesn’t evoke a positive image, does it?  The phrase has come to imply a lack of coordination, communication and associated confusion that can exist organization-wide (or even on an individual basis). Examples of such confusion are […]

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By admin May 28, 2014

May
14
2014
The Customer is Always Right. Wrong!

If you’ve been in business for as long as I have you will know for certain that the customer is right most of the time but not always!  Setting expectations up front works most of the time, but not always. Customers can have unrealistic expectations at times, be unfair at other times and plain grouchy […]

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By admin May 14, 2014

Mar
3
2014
Do YOU Have Millennials on YOUR Payroll?

Do you have Millennials on your payroll? You know, those young adults born between the years of 1980 and 2000. It’s critically important to take note of this generation because by 2025 (not so very far away!), 75% of the global workforce will be Millennials. It’s also possible that the sustainability and ongoing growth of […]

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By admin March 3, 2014

Feb
25
2014
Losing Time By the Minute

Have any of the following circumstances ever happened to you?  Actually, excuse me, but tell me how many times per day (per week?) these have HAPPENED to you? You go into a store and attempt to make a purchase and the minutes tick by as the seemingly untrained sales clerk tries to figure out how […]

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By admin February 25, 2014

Dec
4
2013
Help! My Office Manager Is Going And I Haven’t A Clue What To Do

Perhaps you know this situation; perhaps you have even lived through it and can recall the confusion, pain and angst that descended upon you when you heard those dreaded words: I'm leaving, I'm retiring, I'm pregnant, etc. Sure you were happy. I mean when someone leaves your company to retire after a productive and robust career, […]

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By admin December 4, 2013

Nov
15
2013
Why Documentation?

Recently I read in a newspaper an article about a company that thought about selling.  When they had their business appraised they discovered the business could not run without the owners. Most small companies are busy growing their business and never realize what is needed to expand or sell.  Most small and medium-size companies do […]

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By admin November 15, 2013

Nov
15
2013
Creating a Workflow

When we teach clients how to create a process workflow, we tell them to think out the steps.  Using a bulleted format type them, with the decisions in place through the process.  Now try to hand sketch the workflow before trying to put it into software like Visio or WizFlow. The “why” is simple!  We […]

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By admin November 15, 2013