— Testimonial – Action Envelope
— Testimonial – County of Westchester
— Testimonial – Canon U.S.A., Inc.
— Testimonial – Arkwin Industries Inc.
— Testimonial – Wolf Gordon
County of Westchester
Type of Company: Government
Situation: Payroll performs tasks bi-weekly for 6,000 people, multiple unions, various entities – only (5) five staff including a manager with 26 years in the position.
Objective: Capture the Process and all tasks performed by the Payroll Team; consistency and accuracy important
Action: Work closely with each team member to audit and capture the individual processes; gather the workflow or each process and create a step-by-step process document that is easy to follow.
Results: Produced documentation accurately captured the method and effectively allowed employees from different divisions and different locations to standardize the process.
Type of Company: Design
Issue: Procedure manuals that were inefficient or non-existent.
Solution/Benefit: A tool to cut our training time and effort in half.
White Coffee Corp.
Type of Company: Food Manufacturer
Issue: Needed to document customer service and credit checking processes
Solution/Benefit: Documentation project; suggestions for better business practices after examining current procedures.
Sunrise Medical Labs
Type of Company: Medical Laboratory Company
Situation: Met the CEO at a Seminar I gave; discussed briefly the challenges at his organization; we were invited in to meet with him and the Director of Human Resources
Objective: Start with a Pilot Program for (1) one small process; this was a position with no backup and a level of difficulty that if not performed correctly would impact the Bottom Line.
Action: Spend time with the employee, understand the tasks, gather the information and work through real-time examples. Document this unique process step by step so a person who knows nothing about the task could read and follow quickly.
Results: Produced and delivered the first project to the CEO. Within (1) one month after delivery, the employee had to go out on FMLA. She would be gone for (3) three weeks. She trained someone from another department and this employee kept the clients happy and all tasks working as she would have. Unique Business Solutions has done (6) six major projects for this client.
Opinion Access Corp.
Type of Company: Marketing research
Issue: Many policies and procedures necessary to govern the challenges faced by a relatively large hourly work staff.
Solution/Benefit: Documentation. Training manual that assured a level of protection that a company our size can seldom afford to enjoy.