For decades we experienced growth by running a company with integrity and taking caring of our customers and their needs. We always had great employee loyalty and dedication to getting the job done. When the recession hit and we were forced to have a reduction in our workforce, we realized our greatest weakness lied in the fact that all our company knowledge resided in our employee’s heads. Gail Trugman-Nikol came to our offices to meet our family and discuss our issues. We were so impressed with Gail’s strategies on retaining & preserving company knowledge that we retained Unique Business Solutions, Inc. on the spot.
Gail took what seemed to be an overwhelming job of documenting what everyone does and made it as simple as 1-2-3. She became one of the family and took away employees fear of why am I doing this so they did not feel threatened to teach their skill set.
Now we have detailed job procedures, which enable us to train additional employees more efficiently & effectively, while eliminating the usual suspect of “Forgetting to teach that.” Employees don’t have that normal stress of who is going to do my job while I am on vacation, now that the procedure was written so anyone can easily be crossed train to accomplish the mission that day.
Gail was excellent at meeting deadlines and doing it within budget, while being concise that we still have a business to run.
We thank you for helping our company retain one of our most important assets, our internal knowledge. We found out how easily that could be lost and hope you assist other companies to retain it the way you did for us.
Executive Vice President
Frank Lowe Rubber & Gasket Co., Inc.