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Category: Business Practice

Oct
10
2017
The Rules About Cell Phones At Employee Desks

With cell phones now such an integral, ubiquitous part of our everyday lives, it is entirely understandable that employers are concerned about decreased productivity and increased errors as a result of employees too focused on their phones and not enough on their work. Way before cell phones and the distractions offered by texting, calls and […]

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By admin October 10, 2017

Elevator sign with sad and happy faces
Aug
22
2017
How Can You Provide Excellent Customer Service Over Time?

Long-term business relationships require ongoing care and attention in order to survive and flourish. Wooing and Winning clients is just the beginning; WOWING them for the duration is where it often becomes more difficult but where the rewards are greatest. You’ve probably found yourself in business relationships that started out with great promise. As a […]

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By admin August 22, 2017

Aug
16
2017
How to Run an Effective Meeting

Most businesspeople have very strong opinions about meetings; the majority of folks share similar negative complaints against them: They’re too long They’re a waste of time We never get anything accomplished They don’t cover important topics I bet you have heard these all before. You may have even thought these things yourself. Productive, valuable, and […]

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By admin August 16, 2017

Jul
25
2017
How to Stop Making Bad Decisions

How could I ever buy THAT? Why did I think that he could ever be a good Manager? I shouldn’t have rented this new office space. I was reactive when I hired him, why didn’t I think it out longer? I should have charged them more! Yes, we’ve all made bad decisions in our lives. […]

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By admin July 25, 2017

Jul
18
2017
Email Versus Phone: The Good, the Bad and the Ugly

Whether you prefer the personal touch of a phone call or the instantaneous communiqué of an email, there are certain situations that call for one method over the other. It is surely advantageous to have and use both options; however, when people choose the wrong communications, issues can arise. Many of these issues are a […]

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By admin July 18, 2017

Jun
26
2017
Help! My Top Employee Was Caught Lying

Have you ever caught an employee in a lie? How serious was the lie? Did the person own up to it? Were there any repercussions? Lying under any circumstances should not be tolerated. In a professional setting, a lie of any sort, can erode confidence in your company, diminish morale or cause turmoil among coworkers, […]

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By admin June 26, 2017

Jun
12
2017
Three Ways to Reduce Client Churn

In business, a general rule of thumb is that it is much more costly to search for and acquire New Clients than to retain and grow existing ones. Still, many Companies opt to spend precious time and money on Client Prospecting for New Business Opportunities, hoping that the addition of multiple new accounts will lead […]

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By admin June 12, 2017

Apr
25
2017
Top 3 Onboarding Tips

Recruiting and hiring new employees for your company is almost always both time consuming and costly.  If you want to get the maximum return on your recruiting and hiring investment then it is wise to create a comprehensive Onboarding program in order to best integrate your new hire into the fabric of your company. Effective […]

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By admin April 25, 2017

Apr
12
2017
Do Women Manage Differently Than Men?

There is great debate and many opinions about the role of gender in the workplace, especially as it pertains to the role of Managers. Rather than make a case for which gender is better, I think it is more productive to look at the key differences in the management styles of men versus women. Of […]

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By admin April 12, 2017

Mar
14
2017
Get Over It! Impact on You and Your Staff

Let’s face it – the occasional setback can happen in any business. You lose an account when a client decides to go in a different direction. The economy nosedives and impacts your profitability. A key employee suffers a major health issue and no one is cross-trained to take over. A key employee leaves your company […]

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By admin March 14, 2017