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Category: Blog

Sep
19
2017
What Happened to the Suggestion Box?

Once upon a time nearly every company had a “suggestion box,” an unassuming container, located in public office space and usually locked, into which employees could slip handwritten notes to Management. While I remember seeing them often in the past, I am hard pressed to remember where and when I last saw one. The suggestion […]

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By admin September 19, 2017

Elevator sign with sad and happy faces
Aug
22
2017
How Can You Provide Excellent Customer Service Over Time?

Long-term business relationships require ongoing care and attention in order to survive and flourish. Wooing and Winning clients is just the beginning; WOWING them for the duration is where it often becomes more difficult but where the rewards are greatest. You’ve probably found yourself in business relationships that started out with great promise. As a […]

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By admin August 22, 2017

Aug
16
2017
How to Run an Effective Meeting

Most businesspeople have very strong opinions about meetings; the majority of folks share similar negative complaints against them: They’re too long They’re a waste of time We never get anything accomplished They don’t cover important topics I bet you have heard these all before. You may have even thought these things yourself. Productive, valuable, and […]

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By admin August 16, 2017

Jul
25
2017
How to Stop Making Bad Decisions

How could I ever buy THAT? Why did I think that he could ever be a good Manager? I shouldn’t have rented this new office space. I was reactive when I hired him, why didn’t I think it out longer? I should have charged them more! Yes, we’ve all made bad decisions in our lives. […]

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By admin July 25, 2017

Jul
18
2017
Email Versus Phone: The Good, the Bad and the Ugly

Whether you prefer the personal touch of a phone call or the instantaneous communiqué of an email, there are certain situations that call for one method over the other. It is surely advantageous to have and use both options; however, when people choose the wrong communications, issues can arise. Many of these issues are a […]

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By admin July 18, 2017

Jun
26
2017
Help! My Top Employee Was Caught Lying

Have you ever caught an employee in a lie? How serious was the lie? Did the person own up to it? Were there any repercussions? Lying under any circumstances should not be tolerated. In a professional setting, a lie of any sort, can erode confidence in your company, diminish morale or cause turmoil among coworkers, […]

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By admin June 26, 2017

Jun
21
2017
How Employers Should Deal With Bullies

Forget about it. He’s only kidding. Just ignore her. She’ll stop eventually. Why don’t you tell your boss?   Do any of these statements sound familiar? Unfortunately I bet they do. In fact, a recent Forbes article cited that a staggering 75% of workers are affected by bullying. https://www.forbes.com/sites/christinecomaford/2016/08/27/the-enormous-toll-workplace-bullying-takes-on-your-bottom-line/#4bc314765595 To be clear, bullying is “abusive […]

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By admin June 21, 2017

Jun
12
2017
Three Ways to Reduce Client Churn

In business, a general rule of thumb is that it is much more costly to search for and acquire New Clients than to retain and grow existing ones. Still, many Companies opt to spend precious time and money on Client Prospecting for New Business Opportunities, hoping that the addition of multiple new accounts will lead […]

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By admin June 12, 2017

May
23
2017
Summer Casual Confusion? Confronting a Potentially Sticky Situation

At the beginning of the summer season, many Business Owners implement or adopt a more casual dress code. Some Business Owners will have a relaxed policy on all weekdays, others will allow employees to dress down on Fridays, and others still will say only when not facing clients or are not meeting outside the office. […]

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By admin May 23, 2017

May
16
2017
Pick Up the Phone!

Don’t get me wrong: I’m a firm believer and avid user of digital communications. Email and text messaging can be quick, efficient, and allow one to be incredibly productive when time and patience are scarce. In many cases these are certainly the best communications tool you can use. But are emails and texts always the […]

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By admin May 16, 2017