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Category: Best Practices

Oct
17
2017
How to Curtail Office Rumors and Gossip

What’s going on in the office? They’re up to something and I think they might be planning a layoff. Did you hear about John? I hear he’s getting a divorce. I think they’re going to move the office. I can’t afford to travel any longer than I do now so I think I’m going to […]

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By admin October 17, 2017

Oct
10
2017
The Rules About Cell Phones At Employee Desks

With cell phones now such an integral, ubiquitous part of our everyday lives, it is entirely understandable that employers are concerned about decreased productivity and increased errors as a result of employees too focused on their phones and not enough on their work. Way before cell phones and the distractions offered by texting, calls and […]

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By admin October 10, 2017

Sep
26
2017
How to Take Away an Employee Perk

Employee perks are intended to inspire, motivate, encourage, and reward Company loyalty. They can spur employees to do better work as well as prompt creativity. The variety of perks is limited only by your imagination and budget and can range from paid time off, free food in the break room, babysitting services, gym memberships and […]

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By admin September 26, 2017

Sep
19
2017
What Happened to the Suggestion Box?

Once upon a time nearly every company had a “suggestion box,” an unassuming container, located in public office space and usually locked, into which employees could slip handwritten notes to Management. While I remember seeing them often in the past, I am hard pressed to remember where and when I last saw one. The suggestion […]

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By admin September 19, 2017

Elevator sign with sad and happy faces
Aug
22
2017
How Can You Provide Excellent Customer Service Over Time?

Long-term business relationships require ongoing care and attention in order to survive and flourish. Wooing and Winning clients is just the beginning; WOWING them for the duration is where it often becomes more difficult but where the rewards are greatest. You’ve probably found yourself in business relationships that started out with great promise. As a […]

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By admin August 22, 2017

Jul
25
2017
How to Stop Making Bad Decisions

How could I ever buy THAT? Why did I think that he could ever be a good Manager? I shouldn’t have rented this new office space. I was reactive when I hired him, why didn’t I think it out longer? I should have charged them more! Yes, we’ve all made bad decisions in our lives. […]

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By admin July 25, 2017

Jul
18
2017
Email Versus Phone: The Good, the Bad and the Ugly

Whether you prefer the personal touch of a phone call or the instantaneous communiqué of an email, there are certain situations that call for one method over the other. It is surely advantageous to have and use both options; however, when people choose the wrong communications, issues can arise. Many of these issues are a […]

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By admin July 18, 2017

Jun
26
2017
Help! My Top Employee Was Caught Lying

Have you ever caught an employee in a lie? How serious was the lie? Did the person own up to it? Were there any repercussions? Lying under any circumstances should not be tolerated. In a professional setting, a lie of any sort, can erode confidence in your company, diminish morale or cause turmoil among coworkers, […]

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By admin June 26, 2017

Jun
12
2017
Three Ways to Reduce Client Churn

In business, a general rule of thumb is that it is much more costly to search for and acquire New Clients than to retain and grow existing ones. Still, many Companies opt to spend precious time and money on Client Prospecting for New Business Opportunities, hoping that the addition of multiple new accounts will lead […]

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By admin June 12, 2017

Apr
25
2017
Top 3 Onboarding Tips

Recruiting and hiring new employees for your company is almost always both time consuming and costly.  If you want to get the maximum return on your recruiting and hiring investment then it is wise to create a comprehensive Onboarding program in order to best integrate your new hire into the fabric of your company. Effective […]

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By admin April 25, 2017