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Category: Best Practices

Sep
19
2017
What Happened to the Suggestion Box?

Once upon a time nearly every company had a “suggestion box,” an unassuming container, located in public office space and usually locked, into which employees could slip handwritten notes to Management. While I remember seeing them often in the past, I am hard pressed to remember where and when I last saw one. The suggestion […]

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By admin September 19, 2017

Elevator sign with sad and happy faces
Aug
22
2017
How Can You Provide Excellent Customer Service Over Time?

Long-term business relationships require ongoing care and attention in order to survive and flourish. Wooing and Winning clients is just the beginning; WOWING them for the duration is where it often becomes more difficult but where the rewards are greatest. You’ve probably found yourself in business relationships that started out with great promise. As a […]

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By admin August 22, 2017

Jul
25
2017
How to Stop Making Bad Decisions

How could I ever buy THAT? Why did I think that he could ever be a good Manager? I shouldn’t have rented this new office space. I was reactive when I hired him, why didn’t I think it out longer? I should have charged them more! Yes, we’ve all made bad decisions in our lives. […]

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By admin July 25, 2017

Jul
18
2017
Email Versus Phone: The Good, the Bad and the Ugly

Whether you prefer the personal touch of a phone call or the instantaneous communiqué of an email, there are certain situations that call for one method over the other. It is surely advantageous to have and use both options; however, when people choose the wrong communications, issues can arise. Many of these issues are a […]

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By admin July 18, 2017

Jun
26
2017
Help! My Top Employee Was Caught Lying

Have you ever caught an employee in a lie? How serious was the lie? Did the person own up to it? Were there any repercussions? Lying under any circumstances should not be tolerated. In a professional setting, a lie of any sort, can erode confidence in your company, diminish morale or cause turmoil among coworkers, […]

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By admin June 26, 2017

Jun
12
2017
Three Ways to Reduce Client Churn

In business, a general rule of thumb is that it is much more costly to search for and acquire New Clients than to retain and grow existing ones. Still, many Companies opt to spend precious time and money on Client Prospecting for New Business Opportunities, hoping that the addition of multiple new accounts will lead […]

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By admin June 12, 2017

Apr
25
2017
Top 3 Onboarding Tips

Recruiting and hiring new employees for your company is almost always both time consuming and costly.  If you want to get the maximum return on your recruiting and hiring investment then it is wise to create a comprehensive Onboarding program in order to best integrate your new hire into the fabric of your company. Effective […]

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By admin April 25, 2017

Mar
21
2017
Who’s Doing What?

Tell me if this sounds familiar: How did THAT happen? Why didn’t John hand that off to Mary? Who was supposed to take care of it? What’s our project status? Inadequate internal communication and coordination can undermine your Company’s productivity, client satisfaction, and business growth. Many Companies are not aware of how much chaos actually […]

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By admin March 21, 2017

Mar
14
2017
Get Over It! Impact on You and Your Staff

Let’s face it – the occasional setback can happen in any business. You lose an account when a client decides to go in a different direction. The economy nosedives and impacts your profitability. A key employee suffers a major health issue and no one is cross-trained to take over. A key employee leaves your company […]

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By admin March 14, 2017

Feb
14
2017
Turning Lemons Into Lemonade: What Happens If You Can’t Make the Juice?

At some point it happens to every business owner. You hire a new employee and expect that this person is going to do an excellent job. (You put in a lot of time and effort to make this hire, too!) But after just a short time, you begin to notice signs that your “promising employee” […]

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By admin February 14, 2017