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Blog

Jun
2
2014
Flying by the Seat of Your (Process) Pants…What’s the Cost?

May I ask you a question?  How do things get “done” in your office? Do you have established and well documented processes or is it more a case of “it just gets done.”  You’re not alone if this is the case.  When pushed, can you (or anyone) outline the action steps that must be taken […]

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By admin June 2, 2014

May
28
2014
When the Left Hand Doesn’t Know What the Right Hand is Doing

I bet you’ve heard this expression before, “the left hand doesn’t know what the right hand is doing.”  It doesn’t evoke a positive image, does it?  The phrase has come to imply a lack of coordination, communication and associated confusion that can exist organization-wide (or even on an individual basis). Examples of such confusion are […]

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By admin May 28, 2014

May
21
2014
How Do You Say Thank You For Referrals

Remember when you were a kid and you received a holiday or birthday gift or perhaps something small like a lollipop from the person that cut your hair or a little trinket from a neighbor or friend. What was the very first thing you heard when you reached out your hand for that special offering? […]

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By admin May 21, 2014

May
14
2014
The Customer is Always Right. Wrong!

If you’ve been in business for as long as I have you will know for certain that the customer is right most of the time but not always!  Setting expectations up front works most of the time, but not always. Customers can have unrealistic expectations at times, be unfair at other times and plain grouchy […]

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By admin May 14, 2014

May
9
2014
Response to Do You Have Millenials on YOUR Payroll

The following response to the March Newsletter "Do You Have Millenials on YOUR Payroll" was written by Daniel Attivissimo, a Market Research Manager for a White Plains based Marketing Research company “B2B International”.  Daniel thank you for sharing your point of view. I think Gail is spot on with her assessment of our (Gen Y […]

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By admin May 9, 2014

May
1
2014
Take Me Out to the Ballgame

It’s spring finally, and with the longer days, warmer temperatures and budding flowers comes yes, baseball season! Now I can’t tell you that I am a baseball nut. I can surely appreciate the skills required to play the game professionally and I do have a 10 pack of games to my beloved NY Mets.  I […]

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By admin May 1, 2014

Apr
24
2014
I’m a Consultant, No Ego Allowed!

I love my job. Really, I love my job. It provides me with the ability to work with incredibly diverse companies, meet and engage with interesting people, learn quite a bit about a myriad of products and services and of course, have that fabulous feeling that comes from knowing I've helped my clients and made […]

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By admin April 24, 2014

Apr
15
2014
Three Tips for Business Stability When the Unforeseen Occurs

"Be prepared."   "The show must go on."   You don't have to be part of the Boy Scouts of America or an actor, actress or dancer to embrace the philosophy behind these phrases. No indeed, they work just fine for businesses as well.   The plain truth is that unexpected things happen; in fact, […]

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By admin April 15, 2014

Apr
8
2014
Doing Good and Feeling Great! What’s Your Favorite Charity?

Like many of us I am a very busy person. Working with clients and developing new business (always!), staying current in my field, enjoying friends, family and my furry (4) four legged friends and actively working on behalf of Second Chance Animal Rescue (http://www.scarny.org) fills most of my time. I find that the old cliché holds […]

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By admin April 8, 2014

Apr
1
2014
Clothes Make the Man (And Women Too)

You know the old cliché you never get a second chance to make a good first impression. Well, cliché it might be but it is absolutely correct. Once that first impression is made it takes a heck of a lot to dispel the image that was communicated. That goes for the words you say, your […]

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By admin April 1, 2014