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Blog

Apr
17
2018
Procedures Mean Peace of Mind and Better Profits Too

Nah, we don’t have any real procedures. The stuff just gets done. Procedures would just hamper our creativity. There’s no reason for us to have procedures. Everything is working out well right now. Our staff has been with us well over 15 years, they have it handled. Oh, if I had a dollar for every […]

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By admin April 17, 2018

Apr
10
2018
It’s Not All About Me?

Have you ever attended a business networking event and found yourself cornered by someone that talked about themselves in so much detail that you couldn’t get a word in edgewise? Yeah, me too.  It can be annoying and at times demoralizing. Let’s face it, there are many people that believe that it is “all about […]

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By admin April 10, 2018

Mar
27
2018
How to Handle a Great Employee That Has Too Many Absences or is Always Late

If you’re a business owner, it can be extremely disheartening to have an employee that is proficient and skilled at their job BUT frequently late or absent from work. While the quality of their work may be excellent their habitual lateness or absenteeism can create morale problems for other employees and impact the overall productivity […]

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By admin March 27, 2018

Mar
20
2018
How to Handle Toxic Employees

Let’s be honest: not every employee is a happy one. In a perfect world there would be 100% loyalty and satisfaction, but that is not the case. You can find any number of Employee Engagement Surveys on the Internet that verify this. Dealing with toxic employees in the workplace is a daunting task for any […]

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By admin March 20, 2018

Mar
13
2018
How to Stay Fit at Your Desk

What did you do at today? Assuming you have a regular 9-5 workday, you likely spent the majority of your hours sitting at a desk with perhaps a few “breaks” when you sat in a conference room. Factor in commuting by car or public transportation, eating, watching TV (if only the news), and sleeping, the […]

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By admin March 13, 2018

Feb
27
2018
How to Create Raving Fans for Your Business

You know full well that the time and cost required to find and convert new clients can be huge. You also never know when an existing client will suddenly drop their account with you. It is a perpetual task to keep your clients happy – if you want their business after all. For these reasons, […]

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By admin February 27, 2018

Feb
13
2018
How to Maintain Control of Your Clients

Clients who make unreasonable demands, demean your hard-working staff, and wreak havoc on your day-to-day are not the kind clients you want. Unfortunately, many business owners have these clients on their account list and struggle to make the relationship as productive as possible. A business relationship in which you “expect” a client will be disrespectful […]

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By admin February 13, 2018

Jan
30
2018
When a Much-Beloved Supervisor Isn’t Doing Their Job

On a functional level, Departmental Supervisors are tasked with coordinating, controlling, educating, and nurturing their direct reports. The strength and nature of a Supervisor’s relationships with members of his or her department are critical to the stability and morale of that department and, even more, the company as a whole. A truly effective Supervisor understands […]

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By admin January 30, 2018

Jan
23
2018
Don’t Blur the Line Between Being a Boss and a Friend

There is a distinct line between being a boss and being a friend. That line can become blurry as a relationship develops and turns into something less professional. Can a boss also be a friend to his or her employees? Sure, but that isn’t the right question. Instead we must ask, Should a boss be […]

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By admin January 23, 2018

Jan
16
2018
Don’t Nickel and Dime Your Clients

Clients are the lifeblood of your business, and the truth is that acquiring and retaining enough of them to keep your revenue streams flowing can be tough work. As you well know, it may require a good deal of time and money to develop business relationships that lead to profitable accounts. Savvy business owners know […]

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By admin January 16, 2018